Weeknotes - 26 October 2022
Some positive news
We’ve been working hard to increase awareness of the User Centred-Design Maturity Model, Self-Review Workshops, and Community of Practice. Things were abit slow over the summer months, but gradually things really started to take off. A few larger teams are super keen and booked in lots of workshops, and rightly so some of our teams are skeptical “what another 3 hour workshop?” It does take a while to build up trust and explain the benefits. It is not for our UCD leaders and workshop faciliators to push for workshops too hard, we take a coaching approach and the tool is a self-review process… the evidence of impact can be heard loudly from the great feedback from teams have taken part about the positive changes it has supported them to make.
The ‘Reseaarch Panels Best Practice’ workstream is starting to deliver positive outcomes. We’ve designed new way of communicating and recruiting healthcare staff and “professional users”. A pilot has been completed with over 50 staff signing up for the new panel. We’re next working on a comms plan to roll out the service for all our researchers shortly!
Anti-Racism Allies training - this training (run by HEE) got me reflecting quite deeply on my own personal history and where I grew up. There were some really nice people on the course. Note all the course attendees were white managers from the NHS and our cohort will meet up during 6-month programme. I’m hopeful that I can learn more about myself, gain some wider perspectives, and understand how I can be a better ally in the future.
Challenges and puzzles this week
- Taking on way too much. Our UCD-Ops team is really small, there are so many teams that need help and the problems are often very complex. I really really (really really) enjoy helping people and it gives a great boost when we hear positive feedback from colleagues after helping them, we just want to help more. However, I realise that by helping people all the time it can be a burden on myself, and the team. We’ve talked about pushing back more and what can we do to ensure everyone gets a fair amount of help and they become self-sufficient. We’re looking at ways our team can better signpost help to reduce the number of repeated request.
