Little Things Matter

Beta
User Research
Referrals
Patients
Content Design
Interaction Design
Author

Tom Hallam

Published

September 22, 2017

Image: Annie Spratt

Little things matter

Today we found out that a simple change the team made to a patient letter will possibly save the NHS about £500k per year!

A benefit like this really helps the team to focus on:

  • Quick wins
  • Validating change
  • Incremental improvements
  • Aligning with a long-term vision

All important stuff!